Terms & Conditions

By accessing or using our website and services, you agree to comply with and be bound by the following “Terms and Conditions.” If you do not agree with any part of these terms, you must not use our website or services.

These terms govern all use of the website and all content and services available at or through the site. The website is operated by Dubai Painting Services by Shasar Technical Services, a UAE-based business offering residential, commercial, and industrial painting services.

1. Use of the Website

You may use our website for lawful purposes only. You agree not to use the website:

In any way that breaches applicable local, national, or international law or regulation.
To transmit or procure the sending of any unsolicited or unauthorized advertising or promotional material.
To knowingly transmit any data or material that contains viruses or other harmful programs.
To collect any personal data from the site without consent.

We reserve the right to deny access to any user who violates these terms or engages in behavior that could harm our business, reputation, or customers.

2. Service Terms

When you book our services through the website, phone, or email, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel any booking if fraudulent, misleading, or incorrect information is provided.

All services are subject to availability and scheduling. We will confirm all bookings via email, phone, or SMS. By making a booking, you agree to the scope of work, duration, and pricing discussed or quoted by our team.

3. Site Access and Client Responsibilities

Clients must ensure that our team has clear and safe access to the property on the agreed service date. This includes making necessary arrangements such as:

Removing valuable or fragile items from the work area.
Ensuring pets and children are kept safely away during the painting process.
Providing access to electricity and water, if required for equipment or surface cleaning.

We are not liable for delays or missed appointments due to blocked access or unsafe working conditions on-site.

4. Property Protection and Liability

While our team takes great care in protecting your floors, furniture, and fixtures using covers, masking tape, and protective gear, minor risks are inherent to the painting process. We are not liable for:

Pre-existing damage or defects (e.g., water damage, flaking plaster, mold).
Accidental splashes or stains on unprotected personal items that were not removed or covered as instructed.
Damage to delicate items that were not disclosed prior to service or not removed as requested.

Any damage caused directly by negligence on the part of our team will be assessed on a case-by-case basis, and appropriate compensation or repair may be offered at our discretion.

5. Pricing and Payment

All quotations we provide are in AED (United Arab Emirates Dirham) and are subject to VAT, where applicable. We offer fixed quotes for most services after an initial assessment or based on customer-provided information.

Payment methods accepted may include cash, bank transfer, and card payment (online or on-site), depending on availability. Full payment must be made upon completion of the job unless otherwise agreed in writing.

We do not store any payment card information. All online transactions are processed securely by third-party payment gateways.

6. Cancellation and Rescheduling

You may cancel or reschedule a service by contacting us at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

In the rare event that we need to reschedule or delay a service due to unforeseen circumstances, we will notify you as soon as possible and arrange an alternative time at your convenience.

7. Refund Policy

Refunds are processed only if a cancellation is made in accordance with our cancellation terms or if we are unable to deliver the service for reasons within our control. Refunds will be issued using the original payment method and may take a few business days to appear in your account.

Partial refunds for incomplete or unsatisfactory work will be handled on a case-by-case basis and assessed by our management team.

8. Service Quality and Warranty

We aim to provide professional, high-quality painting services. If you’re not satisfied with the completed work, you must notify us within 48 hours of service completion. We will assess and, if necessary, arrange for corrections at no additional cost.

Our workmanship warranty is valid for 30 days and covers issues like peeling, flaking, or improper finish due to application errors. It does not cover:

Natural fading over time.
Damage due to moisture, leaks, or structural issues.
Poor maintenance or customer-applied touch-ups.

9. Intellectual Property

All content on this website, including text, logos, graphics, service descriptions, and images, is the property of Dubai Painting Services or its licensors and is protected by copyright. You may not reproduce, copy, sell, or exploit any portion of the website or its content without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by UAE law, Dubai Painting Services shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use or inability to use our services or website. Our total liability shall not exceed the amount paid for the services that gave rise to the claim.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective as soon as they are posted on our website. We encourage users to review this page regularly.

12. Contact Information

If you have questions regarding our terms and conditions, or if you wish to raise a concern, please contact us:

Email: info@dubaipaintingservices-ae.us.stackstaging.com

Phone: +971 55 242 1083

Address: 304 Yes Business Center, Al Barsha 1, Dubai, UAE